Shipping policy

Order Processing

Orders are processed Monday through Friday, excluding holidays. Please allow 1–3 business days for order processing. Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery estimates provided at checkout are estimates only and begin once your order has shipped. Carrier, weather, customs, and other delays outside the control of Slope Siren may occur.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact support@slopesiren.com as soon as possible if you need to request an address change.

Once an order has been processed or shipped, we may be unable to update or redirect the package.

 

Domestic Shipping

We offer complimentary standard shipping on U.S. orders.

Once a package has been transferred to the carrier, delivery timing and tracking updates are managed by the carrier. Customers are responsible for monitoring tracking information and ensuring that the package can be safely received at the address provided.

 

International Shipping

International customers are responsible for providing a complete and accurate delivery address, monitoring tracking information, and accepting or collecting their package.

International delivery estimates do not include customs processing time. Customs delays may occur and are outside the control of Slope Siren.

Applicable duties and taxes are calculated and collected at checkout for international orders. Duties, taxes, customs charges, and related fees are nonrefundable.

 

Undeliverable Packages

Refusing delivery, failing to collect a package, or allowing a package to be returned to sender does not constitute an approved return.

Packages returned to Slope Siren without an approved return request due to refusal of delivery, failure to collect, an incorrect or incomplete address, missed delivery attempts, or another issue outside our control will be reviewed at our sole discretion.

Once the package has been returned to and inspected by Slope Siren, we may issue store credit for the remaining merchandise value. Any store credit issued may be reduced by shipping, return-to-sender, customs, storage, or other carrier-related costs incurred by Slope Siren.

If a package is abandoned, destroyed, or otherwise not returned to Slope Siren, no refund or store credit will be issued.

This policy does not apply when the delivery issue was caused by an error by Slope Siren or the incorrect order was shipped. Any rights required under applicable consumer laws will continue to apply.

 

Lost or Missing Packages

If tracking shows that your order has been delivered but you have not received it, or if your package appears to be lost in transit, please contact the carrier and email support@slopesiren.com as soon as possible.

We will assist with opening a carrier investigation where appropriate. Lost or missing package claims may be subject to the carrier’s investigation and resolution process.