Refund policy
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. Items must be unworn, in their original condition, and returned with original tags attached.
Items showing signs of wear, including makeup, deodorant, pet hair, odors, or damage, will not be accepted. Domestic returns that do not meet our return conditions will be sent back to the customer. International returns that are refused will not be refunded or shipped back. All returns are accepted at the discretion of slopesiren.com, and we reserve the right to refuse any return showing signs of wear, misuse, damage, or alterations.
To ensure timely processing, returns must be received within 10 days of delivery. We recommend retaining your drop-off receipt and tracking information until your return has been processed. For questions about your return, please contact us at support@slopesiren.com.
Domestic Returns:
To begin a return or exchange, please visit our Return Portal
If your return is approved, we’ll issue a prepaid return label. A flat-rate $12 restocking fee applies to all US returns - this will be automatically deducted from your refund once your return is processed. The restocking fee is waived for exchanges or store credit.
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International Returns:
To request an international return, please email support@slopesiren.com with your order number and reason for return. International returns cannot be initiated through our Return Portal.
Once your request has been received, we will provide return instructions. The cost of return shipping will be deducted from your refund. Any duties, taxes, customs fees, or original shipping charges paid on the order are non-refundable.
Refunds
Refunds are processed to the original payment method within 15 business days after your return has been received and approved. Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@slopesiren.com.