Refund policy

Returns & Exchanges

Return requests must be submitted within 14 days of delivery. 

Items must be unworn, in their original condition, and returned with all original tags attached.

Items showing signs of wear, including makeup, deodorant, pet hair, odors, damage, misuse, or alterations, will not be accepted. Domestic returns that do not meet our return conditions will be sent back to the customer. International returns that are refused will not be refunded or shipped back.

All returns are subject to review and approval at the sole discretion of slopesiren.com. We reserve the right to refuse any return that does not meet our return standards.

Once a prepaid return label has been issued, the package must be dropped off with the carrier within 7 days. Return labels expire 7 days after they are issued, and an email notification will be sent regarding the expiration. Returns shipped after this deadline may be refused.

We recommend retaining your drop-off receipt and tracking information until your return has been processed.

For questions about your return, please contact us at support@slopesiren.com.

 

Domestic Returns

To begin a return or exchange, please visit our Return Portal

Once your request has been approved, we will provide a prepaid return shipping label. For orders without Checkout+, the cost of the return shipping label will be deducted from your refund. A $12 restocking fee applies to refunds and is waived for exchanges and store credit.

International Returns

To request an international return, please email support@slopesiren.com with your order number and reason for return. International returns cannot be initiated through our Return Portal.

Once your request has been received, we will provide return instructions. The cost of return shipping will be deducted from your refund. Any duties, taxes, customs fees, or original shipping charges paid on the order are non-refundable.

Refunds

Refunds are processed to the original payment method within 15 business days after your return has been received and approved. Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@slopesiren.com.